Charge 3 display corrupted

[Lauren56]

Charge 3 started screen all white lines and won’t reconnect? I've tried to restart and reboot 😞

Moderator Edit: Clarified subject

[AlejandraFitbit]

Welcome to the Community, @Lauren56.

Thanks for troubleshooting this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

[Mandyscents]

UPDATE:  I just escalated the issue via phone and they have agreed to replace my Charge 3 without warranty.  This is the customer service that as a customer of FitBit, really appreciate.  Thank you to Angelica, Supervisor with FitBit customer service.

.........

It happened to me the same way and only after the update. After reviewing this community forum is shows that there are MANY people having the same problem but FitBit is not taking ownership and taking care of their long time customer.  It is such a shame. 

A ticket was created and escalated and since it was purchased 14 months ago instead of 12 - they refuse to replace the tracker and will only provide me with a 35% discount.  I only purchased this Charge 3 because my Charge 2 suddenly stopped working as well.  I have been using Fitbit for several years and have purchased over 1/2 a dozen of their products.  However, both the Charge 2 and 3 both suddenly stopped working for me and the only thing offered was a minor discount.  I am very disappointed FitBit and I will no longer purchase of refer any of your products.

[lecjones]

I too am having a problem and what makes it worse is that this is a replacement for my first Charge 3 as the screen died and would not start and I have only had the replacement just 3 days over a year and the only answer I get is that I can have a 35% discount to purchase another.  I haven't even owned a working charge 3 for a full year since I bought one and I have bought previous Fitbits and upgraded with each new iteration.  But Unless I hear from a supervisor in a timely manner I am considering never buying another one as I think this is very poor support.  I have been a customer service Manager and Tech Support Manager for software and hardware companies and we never would have told a customer ah too bad here is a discount if you spend more money since you are having a problem that is our fault.  Seeing the number of people who are having the same problem it is a technical issue with the charge 3.