Charge 3 vertical lines on the screen

[louieshome]

Hello,

I have to say I'm really disappointed with my Charge 3.  My first one got the verticle lines and was replaced under warranty.  Now the 2nd one has the verticle lines too and the warranty no longer applies because the warranty applies to the first fitbit and not when I got the second.  My only option is to buy yet another.  I was offered a 25% discount but this hardly seems fair. This is a product issue not something  doing and its upsetting that Fitbit wont stand by their product.  I'm a premier member too.  It's a bummer.

Moderator edit: updated subject for clarity

[MarreFitbit]

Hello there @louieshome, it's great to see you around the Community Forums. I am sorry to hear that you are going through this situation. I appreciate your feedback for the Fitbit Charge 3.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

Additionally, our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

As you've mentioned, you've already spoken to our Customer Support Team  who gave the 25% discount option as per our Warranty Policy. This is the best option to help you get back on track with the Fitbit family I'm sure our team will be more than glad to help you further with this. 

While customer satisfaction remains our number one goal, the demands of running a global business require that we enforce our warranty consistently.   

Let me know if you have any questions present.