Charge 3 vibrates when plugged without turning on

[CharbelMatar]

Hello, 

I am posting here after many unsuccessful tickets opened with the fitbit support.

I have my fitbit charge 3 for about a year, when my wrist bands were worn out, so i placed my charge 3 in the box until i got a replacement wrist band.

About a month later, i got my new wrist band, but now the Charge 3 won't turn on.

The actual behaviour of my Charge 3 is:

• When not plugged to the charger => nothing, acts as a turned off device.
• When plugged to the charger
  1. vibrates when plugged in
  2. When pressing the button, Sometimes vibrates for 60 seconds with no display showing
  3. When pressing the button, Sometimes vibrates for ~1 second with no display showing

The tracker is visible on my phone (via the bluetooth screen)

I tried to set up from scratch the device, the app tells me that the tracker is found, but still cannot connect to it. (this behaviour changes when i press again the boutton, so the device is actually still functional ! )

I tried these steps after checking all the forum's related topics, talking to 3 customer support agents, and still nothing.

Every agent tells me that device device is no longer covered by the warranty and therefore not eligible for replacement, and that is fine with me.

I don't want a replacement unit, I want a way to fix my fitbit as I am sure that is is a software problem. (when i placed it in the box it was 100% functional)

Is it a norm for the fitbit devices to be disposed of after a year and a half of use ? Just so to reconsider my options in case i thought of buying a new device.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @CharbelMatar, welcome to the Community Forums. 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided you, please check our warranty policies here. At this moment, as a Community Forums moderator, I don't have access to the information they provided to accordingly assist you. 

Let me know if you have any additional questions, I'll be around.