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Charge 3 white lines on display

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‎11-06-2020 01:34 - last edited on ‎11-12-2020 13:00 by Fitbit Moderator

‎11-06-2020 01:34 - last edited on ‎11-12-2020 13:00 by Fitbit Moderator

Hello,

 
My Charge 3 is no longer functioning correctly, it displays white lines. It happened suddenly during the night a few days ago.
 
I already tried short and long restarts - it doesn't change anything.
 
Can you please help?
 
Thanks
Bénédicte
 
Moderator Edit: Clarified subject
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‎11-06-2020 18:23

‎11-06-2020 18:23

Hi @BenedicteC, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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