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Charge 3 white lines on the screen

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‎01-06-2020 20:29 - last edited on ‎09-27-2020 19:52 by Fitbit Moderator

‎01-06-2020 20:29 - last edited on ‎09-27-2020 19:52 by Fitbit Moderator

I am having a problem with Fitbit charge 3. I have reset it and it doesn't work. I have tried changing my clock faces and still don't work. I have did everything on my end to get my Fitbit to work again. No matter what I do, I still have white lines. Unable to see a normal screen.

 

 

Moderator edit: updated subject for clarity

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‎01-07-2020 01:23

‎01-07-2020 01:23

Hi @lrberrian Thanks for detailing what you have tried. I have flagged a moderator to come and help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎01-07-2020 13:34

In response to NellyG

‎01-07-2020 13:34

Hi there @lrberrian, welcome to the Community Forums. Thanks for restarting your Charge 3 and changing the clock face prior to contacting us. 

 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

 

Thanks for your help @NellyG.

 

I'll be around if you have any questions present. 

Maria | Community Moderator, Fitbit


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