Charge 3 will not pair

[KatMill]

Hi all,

My Charge 3 no longer syncs to my device and I have followed all of the suggested steps, ensuring all fw is up to date and have unpaired the delice. Now when I try to pair the charge 3 it is not found and is not listed amoing available devices. This is on multiple types of phone/tablet.

This is my 3rd charge 3 and (two old ones stopped working due to lines across the screen) and I have been really disappointed by the ongoing technical issues that these devices seem to encounter. 

Is anyone else having these issues?

Thanks, 

K

[Jennyflower]

Mine hasn't updated for 2 days now, maybe there's an issue beyond our control??

[WilsonFitbit]

Hello @KatMill, @Jennyflower, welcome to the community forums! Thank you for the information and for the troubleshooting steps you've followed! 

I'm very sorry for the experience! If you unpaired your Charge 3 from your Fitbit account, then we suggest that you remove the connection between your mobile device and your Charge 3. For this, please follow the steps below: 

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.

*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request. Also, please make sure no other mobile devices are nearby as this can interfere with the set up or sync process.

I also recommend following the tips from this link, in case the inconvenience persists: Why can't I set up my Fitbit device?

@Jennyflower, make sure that the Fitbit App for your mobile device is up to date. If not, make sure to follow the instructions here to update it. I also recommend following the suggested tips from this help article: Why won't my Fitbit device sync?

Hope this helps! 

[Hedgehoglady]

Hi

this is my 4th Charge 3 in 13 months and this replacement is driving me insane. I only got it on Wednesday and that day Fitbit had a problem with their app and then I spent all day yesterday trying to set it up but it just won't work. One minute the app can't find the tracker and then when it does, it gets stuck on setting up . I thought I had cracked it this morning as the app found my tracker but then it sat at 1% all day, so I had to stop it. Now when I try to set it up again, it can't find the tracker. The support team who opened a case for me replied last night, but suggesting everything I have already tried. I looked at the reviews for the Fitbit app and lots of people are having problems with the app not pairing with their phone. When it does recognise the tracker it says I have to update the firmware but then I can't get it to update.  I have tried everything, I just don't know what to do.

[Hedgehoglady]

Apparently so many are having problems, many think the latest update is the problem, if you look at reviews on the fitbit app, lots of people just can't get their phones to update or sync.

Hi Wilson,

I have tried all of the suggested fixes and also checked all settings on my phone. I have no issues pairing other devices. I have unpaired the Charge 3 and it now will not pair. I have tried this multiple times and have only managed to get the Charge 3 to 'almost' pair once (all other times it just can't find the device) but it then just got stuck trying to connect.

Really disappointing that these issues keep cropping up...

Moderator Edit: Merged posts

[Jennyflower]

Thanks for your response.  I took it off my 'bluetooth' list and then searched for it again - it took a while when I looked a couple of hours later it had fixed itself.  Can I ask another couple of questions whilst I'm here??  My charge 3 has become very, very hard to see when I'm outside - is this a common problem and is it covered under the warranty??  Also, how can I change me fitbit name - I did it quickly and didn't realise it would be on here for all to see hee hee.  Thanks again 🙂

[WilsonFitbit]

@Hedgehoglady, @Jennyflower, thank you for your reply! 

@Hedgehoglady, I was able to see that our Support Team is looking into the inconvenience and they will be getting back to you soon. Your patience is very appreciated. 

@Jennyflower, I'm glad to know that the inconvenience that you reported before is now fixed. In regards with the brightness of your Charge 3, make sure to set it to Normal. You can manage this by going into the Settings App on your Charge 3. For more information, please check: 

How do I navigate my Fitbit device?

If that doesn't help, please try to restart it. Otherwise, the best way to get help is to contact our Support Team. Click here to get connected. Lastly, for your question about your user name, please make sure to visit this link: How do I manage my Fitbit profile?

Hope this helps! 

[Jennyflower]

Thanks so much for your response. The brightness is set to normal so I'm guessing there's something wrong with it. Thanks for the link to change my name - I'll be sure not to rush it next time hee hee

Thanks again 🙂

[WilsonFitbit]

@Jennyflower, thanks for your reply! 

It has been a pleasure! If the brightness inconvenience persists, the best way to get help is to contact our Support Team. You can click here to get connected. 

See you around.