Charge 3 will not sync or pair

[faynessoe]

Hello. 

It seems that many others have had this issue, but hopefully there is a solution hidden amongst you all. I've had my Fitbit Charge 3 for a few years, and everything has been working rather smoothly. Last summer I broke my wristband, and it kind of got forgotten over quarantine and what not. 

Anyways. I have spent the better part of a full day trying to connect it to my phone again, but nothing seems to work. It is fully charged, it has been tracking all day, but its stuck on September 2020. 

I have deleted all Bluetooth pairings from my phone, I have restarted the phone and the tracker, I have deleted and downloaded the app, I even tried to set up a new account. nothing works. 

I am using the same phone as I was using the last time my tracker was connected to my phone, an iPhone 11 Pro. It has all recent updates. 

It keeps saying "We found your tracker!" and buffers. Once this morning it asked for a code that popped up on my tracker, then continued to buffer... 

Is there anything I can do? It would be very helpful to get back on track after far too many months in quarantine... 

Moderator edit: subject for clarity/format

[WilsonFitbit]

Hello @faynessoe. Welcome to the community forums. 

I'm very sorry for this experience and thank you very much for taking the time to provide your feedback and for the troubleshooting steps you've tried prior to posting. I was able to see that you have followed most of the troubleshooting steps from these links: 

Why won't my Fitbit device sync? Why can't I set up my Fitbit device?

On a side note, I'd like to let you know that the Fitbit App works well with any mobile device that meets the requirements listed here. In this case, since the issue has persisted, my best recommendation is that you please reach out to our Support Team for further assistance.

Note that you can contact them through chat or over the phone and you can click here to get connected, but Phone wait times are longer than normal, so I recommend initiating a chat. 

For the wristband, click here to get more information. 

See you around. 

[faynessoe]

Hello, and thank you for getting back to me. I contacted customer support here in Norway, and they basically said that my warranty has run out and that they could offer me a 30% discount on new products. That's nice and all, but I really don't understand why it shouldn't be connecting anymore, when I used it for almost 2 years without any hiccups! It is frustrating to say the least... The tracker also works perfectly, its just out of sync and wont sync back, and maybe I am a bit stubborn, but I really want to understand what the problem is, not get a new tracker....

Moderator edit: format

[Gihan]

Hello!  The exact same thing happened to me after having a Charge 3 for two years.  It also will not sync to any phone.  Looks like I'll be shopping for a new one

[Erikvonhalle]

Same here. It will sync when on the charger and charged to 100%. It’s losing time. It is 13 months old, and no longer under warranty. I’m giving up.

Erik

Golden, Colorado

[Bevdodgytart]

I am having the same issues, it has happened every year since i purchased my first one, 

so far i have had 3 replacements,

I contacted customer support today and got told that it’s warranty has expired, 

i have tried all of the troubleshooting advice and I’ve also rebooted the watch.

I don’t understand why the warranty expiring affects the issue of repairing my Fitbit.

Could you please advise me where to go from here to rectify the problem..

kind regards 

[WilsonFitbit]

Hello @Gihan, @Erikvonhalle. Welcome to the community forums. @Bevdodgytart It's nice to see you around. 

I'm very sorry for the inconveniences and thank you very much for taking the time to provide your feedback. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment. 

@Gihan, @Erikvonhalle If you have followed the recommended troubleshooting steps and the inconvenience persists, my best recommendation is that you please reach out to our Support Team for assistance. At this time, I’ve reached the limits of what I can do for you here on the public forums. 

@faynessoe, @Bevdodgytart Please note that replacement devices are provided for products that are within the warranty period. If your original Charge 3 is no longer under warranty a discount could be an available option but some conditions and requirements should be met. For more information about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty. 

See you around.