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Charge 3 shows error code 100 with Fitbit logo

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‎11-15-2020 06:32 - last edited on ‎11-17-2020 10:13 by Fitbit Moderator

‎11-15-2020 06:32 - last edited on ‎11-17-2020 10:13 by Fitbit Moderator

My Fitbit Charge 3 keeps showing the Fitbit logo with the number 100. It has now happened four times in one and a half days. I’ve reset it as suggested four times so far!

What does this fault code really mean?

It is only just over one year old. I have tried the long reset four times now. Not very happy as it just looks like it will not fix it. What else can be done?... full firmware reboot?...

 

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎11-16-2020 03:48

‎11-16-2020 03:48

@BrianWalmsley Welcome to the Community. 

 

Sorry to hear that your Charge 3 isn't working and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎12-28-2020 08:16

In response to AlvaroFitbit

‎12-28-2020 08:16

My fit bit charge 3 did this last night... I've tried following reset tips.. afterv3 tries it now show the rror code 001.. still nothing is happening

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‎06-15-2021 13:09

In response to Joyjoy79

‎06-15-2021 13:09

My fitbit charge 3 started doing this yesterday. It is 26 months old. I tried all the suggested solutions, and it would work for an hour or two and then revert to the logo and 100. I did a live chat with customer support and learned that I just have to replace it, as it is out of warranty. I recommend contacting customer support about this, before you replace yours.

 

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‎06-17-2021 05:40 - edited ‎06-17-2021 05:44

In response to ScotteeM

‎06-17-2021 05:40 - edited ‎06-17-2021 05:44

Hello everyone. @ScotteeM Welcome to the community forums! Thank you very much for your great input! 

 

@ScotteeM I agree with you, if the inconvenience persists, my best recommendation is to contact our Support Team for further assistance. Note that our Support Team can be contacted through chat or over the phone, but Phone wait times are longer than normal, so I recommend initiating a chat. Click here to get connected. 

 

On a side note, @ScotteeM I was able to see that you already contacted our Support Team and they provided information and assistance. If you still have questions or inquiries about the outcome of your case, I recommend replying back to them and they will be glad to continue assisting you. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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