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Charge 3 with Horizontal lines

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‎02-01-2021 14:32

‎02-01-2021 14:32

Hello Fitbit Folks! I have a Charge 3 that has developed horizontal lines. I have done both the short and long restarts to no avail. I also saw someone suggest changing the clock face which I also tried with no luck. The horizontal lines are so prevalent that I can hardly read the display any more. Any help or further assistance would be greatly appreciated!

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‎02-02-2021 00:32

‎02-02-2021 00:32

This happened to mine, I contacted customer support and they replaced it 

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‎02-02-2021 02:34 - edited ‎08-30-2023 07:58

In response to Luluw89

‎02-02-2021 02:34 - edited ‎08-30-2023 07:58

Hi there @Skippy1313, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Charge 3 as suggested here. 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. We hope your issue is solved soon. 

Hey @Luluw89, welcome here. I'm glad to hear you're back on track after getting in touch with our Support Team! 🙂

Maria | Community Moderator, Fitbit


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