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Charge 3 with IOS App doesn't record step activity properly

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I have a Charge 3 and use the IOS Fitbit app.  I do not leave the app running at all times as it is a drain on the battery. I often see steps erased and hours with 250+ steps removed. I have been the most successful if I wait 20 or 30 seconds after the last activity on the Charge 3 and then open the app and just wait for it to sync.

 

Today after 10 a.m., I saw that I had 9,219 steps and 3 of 14 hours with 250+ steps.  I have a screenshot of this.

 

Shortly after 11 a.m., I saw another sync because I had not yet force quit the app.  The hours with 250+ changed to 4.

 

I don't recall the next time, but it was before noon.  When I next synced, the hours with 250+ decreased to 3 and the steps increased to over 10,000.

 

I have another screenshot after 6 p.m. that shows still only 3 hours with 250+ steps and a total of 14,096 steps.

 

14,096 - 9,219 = 4,877.  Dividing 4,877 by the 9 hours = 541.88 steps.  It is not possible that 9 hours passed with that many steps and not a single hour with 250+ steps.

 

I do not manually log steps or activities.

 

Fitbit Charge 3: Version 20001.88.11

IOS app version: 3.34

 

I have another screenshot of the activities page.  It shows only those steps in the morning on the graph, and nothing since 9:50 a.m.

I'll attach all screenshots.

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Please let me know how to attach photos 🙂

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