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Charge 3 won't change clock face

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‎04-28-2020 19:23 - last edited on ‎09-17-2020 11:42 by Fitbit Moderator

‎04-28-2020 19:23 - last edited on ‎09-17-2020 11:42 by Fitbit Moderator

Just set up a new Charge 3 today in an existing account (had a Charge 2, screen went completely black about a month ago and never came back on).

 

Have been trying to change the Charge 3 clock face numerous times, no luck. App either spools forever, or comes back with message "can't find device". Charge 3 keeps dropping from Bluetooth, even though Bluetooth is on.

 

Using an android phone and have reset the tracker several times today. I have no idea what is going on. Can anybody help?

 

 

Moderator Edit: Clarified subject

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‎06-21-2020 10:53 - last edited on ‎09-11-2025 09:46 by Fitbit Moderator

‎06-21-2020 10:53 - last edited on ‎09-11-2025 09:46 by Fitbit Moderator

It's great to see you here, @Mo311.

Thanks for troubleshooting this clock face issue. I would like to know if this issue is directly with syncing? I recommend following the steps in the following help articles:

Let me know how it goes.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎08-02-2020 01:01

In response to AlejandraFitbit

‎08-02-2020 01:01

The standard phrases do not help. For that I write to the MS Help, for issues they have not solved for years. I have exactly the same problem with my Charge 2. When I want to change the Clock Face, it tries to Sync for ages and nothing else happens. This can occur immediately after having connected successfully to download training or sleep data. I have tried all the standard resets. I am soon at the point where I would like to give it back, even though the form and function are generally good. Regards,
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