Charge 3 won't change clock face

[Meanie1]

cannot change clock face and no fitbit icon on my account

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Meanie1, welcome to the Community Forums. Thanks for the details shared in your post, I'll be glad to help you with the inconveniences you're having when changing your clock face on your Charge 3.

As per the description of your post, it seems that your Charge 3 may have gotten unpaired from your Fitbit account and that's why you don't even see the clock face icon. To see when was the last time sync or if your Charge 3 is paired, tap the Today tab > your profile picture > your device image. 

If your watch is unpaired, please set it up again by following the steps at: How do I set up my Fitbit device?. On the other hand, if your watch has not recently synced, follow these troubleshooting steps: Why won't my Fitbit device sync?

If you continue having issues with when changing the clock face even after checking the above steps, I'd recommend the following:

1. Make sure mobile app and Firmware version are up-to-date.
2. Restart your Charge 3. 
3. Switch to another clock than the one you want to switch to using the clocks app. Once syncs complete, it should get past the switching state.
4. Restart the Fitbit mobile app: Force close Fitbit app & relaunch the app.
5. Restart Bluetooth
6. Trigger a regular sync.

Hope that helps, I'll be around if you need further assistance. 

[Meanie1]

Thanks...sorted it out...forgot to put brain cell in that day!!!🤣

[MarreFitbit]

Hi there @Meanie1, thanks for getting back. I'm glad to hear that you're now back on track. 

I'll be around if there's anything else I may do for you in the near future. Have a good day!