Charge 3 won't charge or sync

[ShardaLW]

I placed my watch to charge last night (April 12th) before heading to bed. It did not finish charging by the time I went to sleep, so I unplugged it. I got up early this morning (April 13th) and plugged it back in to complete the charge in full. It took probably about 30 minutes maybe less. I touched the power button on the side of the watch after unplugging again, like I would usually do when I do my weekly charge, and the 'booting' icon displayed followed by a vibrating then a smiley face. I said good the watch is displaying as normal. After 5 minutes in sleep mood [the watch usually displays no more than 5 seconds when powered on and switches to sleep mood when not in physical use]; the power button is not powering on the watch and it is not syncing to the app, in the tracking the steps I took since it fully charged I unplugged. I plugged back in the charging cable and did as the 'Troubleshooting' instructions advised on the website - 3 times and it's still the same. Any one getting this issue? Before it was syncing issues every 2 to 3 weeks, now its this plus syncing. I am tired. I have not even have my watch more than 5 months to date.

Moderator edit: updated subject for clarity

[MarreFitbit]

Hello @ShardaLW, welcome to the Community Forums. I apologize for the late response, due to recent events affecting our operations, we're taking longer to respond.

I'm sorry to hear that your Charge 3 won't charge or sync. Thanks for troubleshooting your tracker prior to contacting us. Nice way to go! 😊

I've seen you contacted our Support Team after posting here and that they have helped you with this. 

Let me know if there's anything else I may do to help you in the meantime. Have a nice day and stay safe! 

[ShardaLW]

Hi @MarreFitbit good to hear from you. Good night.

I received my replacement watch yesterday Wednesday April 15th. I set up
the replacement etc.; all was good until this morning.

I used the watch to track an exercise but when I went to upload / sync to
the app, my account was logged out. I tried logging back in, it did not
work. I tried logging into the Fitbit.com website both on my phone browser
and home PC. It say my IP Address is blocked.

I private messaged the Fitbit facebook page, as it was my only option. I
eventually got a reply but I was told to wait 48hours for a possible IP
Address reset. So until Saturday April 18th at 2pm Trinidad time, I cannot
do anything about it.

Regards,
Sharda LW

[MarreFitbit]

Hello @ShardaLW, thanks for getting back and for the details provided.

Since you've contacted our Facebook support in regards to the IP address, I'd appreciate if you could wait until the stated time frame they have gave you to reset the IP address since they have already reported the issue, we cannot report it twice. 

If by any chance you get not response by Sunday, do not hesitate to contact me back so I can further investigate. 

I'm sorry this has happened, but we'd really appreciate your patience and understand while we work on get that fixed for you. Let me know if you have any questions present. 

[ShardaLW]

Thank you for your email @MarreFitbit. I will.

Regards
Sharda

[MarreFitbit]

Anytime @ShardaLW! Keep me in the loop. 🙂