Charge 3 won't charge or sync

[noleavemealone]

Ever since updating, my Charge 3 stays at 1% battery no matter how long it's plugged in, and it won't sync to my Android phone. It's useless. I've tried chatting with customer support twice, but they offer very basic troubleshooting solutions then end the chat quickly. I've reset and cleaned the tracker, reset the phone and Bluetooth settings, and reinstalled the app. I was told I'd be contacted about my warranty options or offered a discount on a new device. It's absurd and insulting to expect a customer to pay any amount of money after an update caused problems with a device. If this can't be fixed or replaced for free, I'm done with Fitbit.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @noleavemealone, welcome to our Fitbit Community. I'm sorry to hear that your Charge 3 won't charge or sync, even though you tried the recommended troubleshooting steps. I'm also sorry to hear that your tracker is no longer under warranty. I totally understand how you feel about this and we appreciate your feedback and comments since this helps us to keep improving.

I'll be around if any question arises.

[noleavemealone]

What's funny is my mom bought me the tracker last year when I moved home to
help with my dad, and I tried to tell her not to waste money on it because
I am against buying devices that end up broken, obsolete, and useless in
under five years. I thank Fitbit for the lesson. I will be stronger in my
convictions going forward. Look at us helping each other improve!