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Charge 3 won't charge

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‎04-15-2020 06:34 - last edited on ‎09-17-2020 15:27 by Fitbit Moderator

‎04-15-2020 06:34 - last edited on ‎09-17-2020 15:27 by Fitbit Moderator

Tried the 8 sec and 15 sec restart instructions. No luck. Vibrates when hit button but screen is blank. Got it 2 weeks ago and has worked great...until it didn’t. Help—I need my step counter!

 

 

Moderator edit: updated subject for clarity

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‎04-16-2020 14:53 - edited ‎09-24-2023 05:23

‎04-16-2020 14:53 - edited ‎09-24-2023 05:23

Hello there @kyrose17, welcome to the Community Forums. I'm sorry to hear that your Charge 3 won't charge or respond. Thank for taking the time to restart your tracker prior to contacting us, nice way to go!

If you haven't done so yet, I'd recommend following the tips and recommendations provided here: Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎04-16-2020 14:53 - edited ‎09-24-2023 05:23

‎04-16-2020 14:53 - edited ‎09-24-2023 05:23

Hello there @kyrose17, welcome to the Community Forums. I'm sorry to hear that your Charge 3 won't charge or respond. Thank for taking the time to restart your tracker prior to contacting us, nice way to go!

If you haven't done so yet, I'd recommend following the tips and recommendations provided here: Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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