Charge 3 won’t charge

[LR828]

I got given my charge 3 for xmas 2019 I charged it up on Boxing Day no problem and now I’m back at uni and I can’t get it to charge at all. I’ve tried various different plug sockets and ports all my housemates have tried and none of us can get it to charge. It’s really frustrating as it was a gift. Any help much appreciated. 

[AlejandraFitbit]

Welcome to the Forums, @LR828.

I am sorry to hear about your frustration and appreciate all the efforts in trying to fix this battery issue. I recommend taking a look at the help article: Why isn't my Fitbit device's battery charging? and follow the instructions provided there.

Let me know the outcome. 🙂

[LR828]

Thank you for your reply unfortunately none of these methods has worked 

[AlejandraFitbit]

Thanks for the update, @LR828.

Upon checking with our support team, I was told that a case was opened on your behalf. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else. 🙂