Workout gone after syncing

[Ben__kite]

Had a rugby training session, the session immediately appeared on my Charge 3, but then when I check 40 minutes later on my phone and on the Charge 3, it showed inactivity in that period.

Moderator edit: subject for clarity

[AlejandraFitbit]

A warm welcome to the Community, @Ben__kite.

It's weird to hear that your activity is gone. To avoid this to happen again, I recommend restarting the unit by following the instructions in the help article: How do I restart my Fitbit device?.

Also, in the meantime, you can manually log the activity by doing the following:

1. Tap the Today tab .
2. On the Exercise tile , tap the + icon > Log. 
3. Tap a recent activity, or search for an exercise type.
4. Enter the activity details, and tap Add.

Let me know how it goes. 🙂