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Charge 3 won't charge

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‎01-12-2020 11:24 - last edited on ‎09-24-2020 19:06 by

‎01-12-2020 11:24 - last edited on ‎09-24-2020 19:06 by

I purchased my fit nit 3 in March 2019  in December it quit working won't charge I don't have any thing on it . I paid 149.00 plus for it. I took it back to Kohl's with the reciept, they told me they couldn't do anything about it, that I should contact fit bit. It has a 1 year warranty on it.  Please tell me what i need to do. 

 

 

Moderator edit: updated subject for clarity

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‎01-13-2020 01:20

‎01-13-2020 01:20

The first step in a warranty claim is to contact customer support via: contact.fitbit.com 

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‎01-13-2020 06:41 - edited ‎10-08-2024 07:56

In response to SteveH

‎01-13-2020 06:41 - edited ‎10-08-2024 07:56

Hi there @Mompopp, welcome to the Community Forums. Thanks for the details provided about your Charge 3's battery behavior. We'll be more than glad to help you. 😉

Before considering other options, I'd recommend taking a look at the help article: Why isn't my Fitbit device's battery charging? 

Tips to best charge Fitbit trackers are:

  • Use only genuine Fitbit charging cables
  • Use only UL-certified wall chargers
  • Avoid USB battery packs
  • Charge at room temperature

For charging purposes, your charging cable can be plugged into any USB power source, including but not limited to:

  • A computer
  • A Wall A/C to USB adapter, commonly found with smartphones
  • A DC to USB adapter (vehicle power port)

Thanks for your assistance @SteveH.

I hope this help you, let me know if you need further assistance. 

Maria | Community Moderator, Fitbit


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