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Charge 3 won't charge

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‎01-13-2020 10:10 - last edited on ‎09-24-2020 19:06 by

‎01-13-2020 10:10 - last edited on ‎09-24-2020 19:06 by

When connecting charger it shows its charging, it then quickly goes to full charged, as soon as I disconnect from charger it shows battery is flat. Ive tried reset and cleaned connection but hasnt made any difference. It has been working fine up until last night 

 

 

Moderator edit: updated subject for clarity

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‎01-14-2020 05:58 - edited ‎10-08-2024 08:16

‎01-14-2020 05:58 - edited ‎10-08-2024 08:16

Hi there @Htc1, welcome to the Community Forums. Thanks for the details provided about your Charge 3's battery behavior. I appreciate you've taken the time to troubleshoot your tracker prior to contacting us. 

I was about to create a support case on your behalf, but I've seen that our Social Media Team has done this already. Please keep an eye on your inbox, someone from our Support Team will reach out to you shortly. 

Let me know if there's anything else I may do to help you. 

Maria | Community Moderator, Fitbit


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