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Charge 3 won't charge

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‎01-30-2020 06:16 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

‎01-30-2020 06:16 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

Has anyone had to replace the battery in your Fitbit Charge 3? I’ve tried charging mine, with no success! I’ve contacted technical support and they offered me 25% off a new one! I've had my watch for 13 months!

 

 

Moderator edit: subject for clarity

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‎01-31-2020 05:04

‎01-31-2020 05:04

Welcome to the Community, @Bebe2one.

 

Thanks for troubleshooting this battery issue and for letting us know that you have contacted support. Since you already have a case open, I recommend keeping the touch with them, I know they will be glad to help you out.

 

Also, if you want to take advantage of the discount you received, you can check our comparison page.

 

I will catch you later. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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2 REPLIES 2

‎01-31-2020 05:04

‎01-31-2020 05:04

Welcome to the Community, @Bebe2one.

 

Thanks for troubleshooting this battery issue and for letting us know that you have contacted support. Since you already have a case open, I recommend keeping the touch with them, I know they will be glad to help you out.

 

Also, if you want to take advantage of the discount you received, you can check our comparison page.

 

I will catch you later. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎01-31-2020 05:41

In response to AlejandraFitbit

‎01-31-2020 05:41

No, I havent taken advantage of my "discount" yet, because Ive only had my watch 14 months,and as muchas I paid for it, I would think it would be an easy fix , or a battery to replace !!Rethinking about purchasing another one or not.
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