Charge 3 won't charge

[NAuld]

I've messaged on several occasion regarding my Fitbit Charge 3. There is a problem. I reported a problem regarding my the device battery issue in January, and also the red light on the back of the device.

After contacting support my device started to work; however, I am back again my device will not charge, and it is dead. I have followed all the steps in the community support, cleaning the back and also tried different ports.

My battery didn't seem to hold a charge very long either, and I was having to charge it daily. Currently I am not very happy with the product. This is the product that was replaced in July; therefore I have only had this product for 7 months and have had several issues.

I am very disappointed in Fitbit.

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you here, @NAuld.

I understand how are you feeling and appreciate all the efforts in trying to fix this battery issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else. 🙂