Charge 3 display corrupted

[Babyshambles]

I recently went swimming and ever since the screen is now distorted and there are lines all over the screen which makes it difficult to read the display.

Moderator edit: subject for clarity

[AlejandraFitbit]

Welcome to the Forums, @Babyshambles.

If your tracker's display is corrupted, I recommend restarting the device by following the instructions provided in the help article: How do I restart my Fitbit device?.

If this process doesn't work, perform a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

Let me know the outcome. 🙂

[Babyshambles]

Thank you for coming back to me.

I’ve since been in touch with Mark @ Fitbit and they are sending me a replacement which is fab news 👍