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Charge 3 won't charge

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‎02-03-2020 02:25 - last edited on ‎09-22-2020 15:03 by Fitbit Moderator

‎02-03-2020 02:25 - last edited on ‎09-22-2020 15:03 by Fitbit Moderator

When I try to charge my watch I get the battery sign with a ! symbol and it's not doing anything tried wriggling it but nothing happens?

 

 

Moderator edit: updated subject for clarity

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‎02-15-2020 05:32 - edited ‎09-25-2024 16:52

‎02-15-2020 05:32 - edited ‎09-25-2024 16:52

Hi there @Monydex, welcome to the Community Forums. I'm sorry for the late response. Thanks for the details provided about your Charge 3's battery behavior. 

As per the description, it seems that it has insufficient power source. Where do you charge your tracker? Have you checked if by any chance the USB port or outlet is faulty? If you haven't done so, try a different port. A UL-certified wall charger will also work. Don't use a USB hub. You can find more detailed information in the help article: Why isn't my Fitbit device's battery charging? 

Give this a go and let me know the outcome. 

Maria | Community Moderator, Fitbit


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‎02-15-2020 09:48

In response to MarreFitbit

‎02-15-2020 09:48

Thanks but already sorted.

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‎02-15-2020 17:32

In response to Monydex

‎02-15-2020 17:32

what was the solution?

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‎02-16-2020 23:26

In response to Jenna.C

‎02-16-2020 23:26

I bought a Kimilar charger which is easy to use. Thanks

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