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Charge 3 won't charge

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‎02-10-2020 05:50 - last edited on ‎09-22-2020 14:21 by Fitbit Moderator

‎02-10-2020 05:50 - last edited on ‎09-22-2020 14:21 by Fitbit Moderator

My Charge 3 which has been in use less than a month, will not charge. It does not matter which charging port or adapter is used - plugged into my PC, etc. I have tried multiple wall ports that have all been verified to work correctly. I have cleaned my fitbit and its charging connectors with rubbing alcohol and let dry. All of the advice and suggestions on this forum have been less than useless. I am tired of wasting my time on nonsense that will not work due to the faulty product that has been made. I would like a replacement or a refund.

 

 

Moderator edit: updated subject for clarity

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‎02-11-2020 06:15 - edited ‎02-23-2024 07:31

‎02-11-2020 06:15 - edited ‎02-23-2024 07:31

Hi there @SunsetRunner923, welcome to the Community Forums. Thanks for the details provided about your Charge 3's behavior and for taking the time to troubleshoot it prior to contacting us. 

Since none of the steps you tried have worked, I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

Let me know if there's anything else I may do to help you in the meantime. 

Maria | Community Moderator, Fitbit


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