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Charge 3 won't charge

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‎04-16-2020 14:11 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

‎04-16-2020 14:11 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

Hi, my Charge 3 doesn't appear to be charging, it has a blank screen and reset procedure does nothing. No vibration and nothing on screen. Will not connect to phone or PC. Power is coming through the charger itself OK. What can I do? 

 

 

Moderator edit: subject for clarity

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‎04-26-2020 08:02

‎04-26-2020 08:02

Welcome to the Community, @Kimd123.

 

I am sorry for the delay in response and appreciate all the efforts in trying to fix this battery issue.

 

Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎04-26-2020 08:10

‎04-26-2020 08:10

My Fitbit screen is blank. Tried directions provided to no avail 

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