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Charge 3 won't charge

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‎04-23-2020 05:09 - last edited on ‎09-17-2020 12:03 by Fitbit Moderator

‎04-23-2020 05:09 - last edited on ‎09-17-2020 12:03 by Fitbit Moderator

I have been reading and looking for a fix. I did try cleaning the back and the contacts with a q-tip and rubbing alcohol but it didn't help. I have been trying now for the third day to charge it and it stays on 6%. Any new ideas? I really want to wear it again and don't want to have to buy a new one.

 

 

Moderator edit: subject for clarity

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2 REPLIES 2

‎05-03-2020 11:39

‎05-03-2020 11:39

It's great to see you around, @GermanBun.

 

I am sorry for the delay in response and appreciate all the efforts in trying to fix this battery issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎05-03-2020 12:22

In response to AlejandraFitbit

‎05-03-2020 12:22

Thanks, I ended up ordering a new one.  Sure is nice to have something on my wrist that works again.

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