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Charge 3 won't charge

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‎05-11-2020 22:16 - last edited on ‎09-17-2020 09:34 by Fitbit Moderator

‎05-11-2020 22:16 - last edited on ‎09-17-2020 09:34 by Fitbit Moderator

Yesterday my Charge 3 stopped charging. I placed it on charge after getting the battery symbol showing on the pebble. I have tried resetting as per suggestions but still no joy. When trying to reset the screen only vibrates but don’t get the white line appearing.

 

 

Moderator Edit: Formatting

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‎08-02-2020 07:48 - last edited on ‎05-13-2025 04:56 by Fitbit Moderator

‎08-02-2020 07:48 - last edited on ‎05-13-2025 04:56 by Fitbit Moderator

It's great to see you around, @matt1973.

Thanks for troubleshooting this battery issue. Upon checking with our support team, I was told that a case was opened on your behalf. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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