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Charge 3 won't charge

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‎05-23-2020 12:14 - last edited on ‎09-16-2020 19:47 by

‎05-23-2020 12:14 - last edited on ‎09-16-2020 19:47 by

This is my second Fitbit Charge 3 and it won’t charge, the Fitbit is connected to the charge and comes up the battery icon but the percentage will not increased. I’ve tried rebooting the Fitbit but as soon as I did this the Fitbit stopped down to 4% now I’m unsure of what to do 

 

 

Moderator Edit: Clarified subject

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‎08-15-2020 09:29

‎08-15-2020 09:29

Welcome to the Community, @BeccadGilmour.

 

Thanks for troubleshooting this battery issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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