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Charge 3 won't charge

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‎05-26-2020 07:46 - last edited on ‎09-16-2020 19:36 by

‎05-26-2020 07:46 - last edited on ‎09-16-2020 19:36 by

Fitbit is 1 year old, around 2 weeks ago it lost charge overnight - I connected to the charge cradle and was shown a smiley face.  I checked online and followed the advice on Community, whilst the Fitbit was on charge I held down the button and reset.  For the rest of the day it synced with my phone and appeared to have been fixed apart from a weird line that was sitting across the middle of the face.

 

Next morning it was completely out of charge again having gone to bed with around 93% charge.  I tried to charge it again but have just had a blank screen ever since.  I have been without my watch for over 2 weeks.

 

 

Moderator Edit: Clarified subject

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‎08-30-2020 11:43

‎08-30-2020 11:43

Welcome to the Community, @KarenGale.

 

Thanks for troubleshooting this battery issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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