help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 won't charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-26-2020 07:46 - last edited on ‎09-16-2020 19:36 by

‎05-26-2020 07:46 - last edited on ‎09-16-2020 19:36 by

Fitbit is 1 year old, around 2 weeks ago it lost charge overnight - I connected to the charge cradle and was shown a smiley face.  I checked online and followed the advice on Community, whilst the Fitbit was on charge I held down the button and reset.  For the rest of the day it synced with my phone and appeared to have been fixed apart from a weird line that was sitting across the middle of the face.

 

Next morning it was completely out of charge again having gone to bed with around 93% charge.  I tried to charge it again but have just had a blank screen ever since.  I have been without my watch for over 2 weeks.

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎08-30-2020 11:43 - last edited on ‎11-06-2025 09:34 by Fitbit Moderator

‎08-30-2020 11:43 - last edited on ‎11-06-2025 09:34 by Fitbit Moderator

Welcome to the Community, @KarenGale.

Thanks for troubleshooting this battery issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes