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Charge 3 won't charge

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‎05-31-2020 07:45 - last edited on ‎11-09-2020 09:43 by Moderator Alum

‎05-31-2020 07:45 - last edited on ‎11-09-2020 09:43 by Moderator Alum

My watch doesn't work, when I connect it only allows me to turn it on, but it doesn't charge. I tried changing the cable and also in different USB ports and cleaning connections but doesn't work. The watch thinks it's at 1% battery, and it won't let me update it. 

Help. 

 

 

Moderator Edit: Clarified subject

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‎11-09-2020 09:43

‎11-09-2020 09:43

Welcome to the Community, @REMBE.

 

Thanks for troubleshooting this battery issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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