help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 won't charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-07-2020 06:06 - last edited on ‎09-16-2020 17:22 by Fitbit Moderator

‎06-07-2020 06:06 - last edited on ‎09-16-2020 17:22 by Fitbit Moderator

Arrived today. Put onto charge. Initially stated 16% quickly went down to 4% continually vibrating. Now seems to have just died and isn't charging .... am I missing something basic?

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎09-06-2020 10:34

‎09-06-2020 10:34

It's great to welcome you, @Jojo74h.

 

Thanks for troubleshooting this battery issue. If you are having problems charging your tracker, I recommend taking a look at the help article: Why isn't my Fitbit device's battery charging? and follow the instructions provided there.

 

Let me know the outcome. 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes