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Charge 3 won't charge

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‎06-08-2020 20:32 - last edited on ‎10-07-2020 12:10 by Moderator Alum

‎06-08-2020 20:32 - last edited on ‎10-07-2020 12:10 by Moderator Alum

Hi for a few months my Charge 3 has been very finicky about charging. But this last Saturday it showed the charging battery symbol on the screen every time I checked it for half the day but it stayed at 14% the whole time. Now it won't say its charging at all and has since died. I tried all the troubleshooting suggestions on this site besides restarting since it's dead and won't connect to say its charging. I hope it's the chord but I have no other chords to try. I tried several different charging plugs and outlets with no luck. Maybe it's time to say good bye to my charge 3. Any help is appreciated, thanks 

 

 

Moderator Edit: Clarified subject

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‎10-07-2020 12:12 - last edited on ‎06-30-2025 07:49 by Fitbit Moderator

‎10-07-2020 12:12 - last edited on ‎06-30-2025 07:49 by Fitbit Moderator

Welcome to the Community, @MelB79.

I understand how are you feeling and appreciate all the efforts in trying to fix this battery issue. I recommend taking a look at the help article: Why isn't my Fitbit device's battery charging? and make sure you have followed the instructions provided there.

Let me know the outcome.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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