Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 won't charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

Wednesday Night my Charge 3 went dead  I put it on the charger  and it charged a little took it off and went dead again. Have tried a different Charger and the same now all I hear is a Buzzing Sound with it on the Charger. Any Help please 

 

Moderator Edit: Clarified subject

Best Answer
4 REPLIES 4

Hello there @Loubowski, welcome to the Community Forums. Thanks for the details provided in your post and for taking the time to try another charger in order to charge your Charge 3, I'll be glad to help you.

 

As per the description of your post it seems that the battery on your watch may not be charging properly and therefore does not turn on. I recommend that you follow these steps (or please confirm that you've followed them as described below):

 

  • Clean the charging contacts on the back of your device using the instructions in How do I clean my Fitbit device?
  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
  • Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

 

I'll be around, keep me posted on the outcome. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

Best Answer
0 Votes

I've tired all those steps and Nothing Fitbit is telling me the Battery is complete dead and won't charge 

Best Answer
0 Votes

Hello there @Loubowski, I appreciate you've taken the time to follow the tips and recommendations I provided. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

 

I'll be around if you have any questions present.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

Best Answer
0 Votes

I appreciate your Help support has told me that I need to purchase a new one cause I'm out of warranty this Fitbit.wasnt even 2 years old. 

Best Answer
0 Votes