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Charge 3 won't charge

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‎07-26-2020 16:19 - last edited on ‎09-15-2020 13:17 by Fitbit Moderator

‎07-26-2020 16:19 - last edited on ‎09-15-2020 13:17 by Fitbit Moderator

I opened my Charge 3 today and attempted to charge it, it will not charge. I have tried to troubleshoot the problem by doing most of the things that are suggested. I am unable to “restart” it because I have not been able to connect it to my phone. Will the store take my return? 

 

 

Moderator Edit: Clarified subject

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‎08-03-2020 08:58 - last edited on ‎05-13-2025 04:29 by Fitbit Moderator

‎08-03-2020 08:58 - last edited on ‎05-13-2025 04:29 by Fitbit Moderator

Welcome to the Community, @Spintbs14.

Thanks for troubleshooting this battery issue. If your tracker isn't charging, I recommend taking a look at the help article: Why isn't my Fitbit device's battery charging? and follow the instructions provided there.

Let me know how it goes.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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