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Charge 3 won't charge

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‎07-28-2020 05:49 - last edited on ‎09-15-2020 13:06 by Fitbit Moderator

‎07-28-2020 05:49 - last edited on ‎09-15-2020 13:06 by Fitbit Moderator

My latest response was related to how I was charging my device. I followed instructions given with device. I always charge via USB into a wall socket, and remove when it reaches a full charge.

 

At this point I either want another replacement or credit toward a different type Fitbit if there is one that doesn’t have all these issues. I paid $99 on sale on Black Friday in 2019, and I’ve only gotten a total of 6 months of use, with 2 months in between of frustration!

 

 Does anyone have any recommendations for a Fitbit model that consistently performs?

 

 

Moderator Edit: Clarified subject

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‎08-03-2020 09:02 - last edited on ‎05-13-2025 04:29 by Fitbit Moderator

‎08-03-2020 09:02 - last edited on ‎05-13-2025 04:29 by Fitbit Moderator

It's great to see you here, @Bettycarver.

I understand how are you feeling and appreciate all the efforts in trying to fix this battery issue. Upon checking with our support team, I was told that a case was opened on your behalf. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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