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Charge 3 won’t charge

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‎07-28-2020 19:14 - last edited on ‎09-15-2020 13:03 by Fitbit Moderator

‎07-28-2020 19:14 - last edited on ‎09-15-2020 13:03 by Fitbit Moderator

New charge 3. Can’t get it to charge. The pins are aligned and it is plugged in. It I is not responding .

 

 

Moderator edit: subject for clarity

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‎07-29-2020 19:00

‎07-29-2020 19:00

Welcome to the Fitbit Community, @WaltMoyer.

 

I am sorry to hear you can't get your Charge 3 to charge. I appreciate the additional details and I am here to help. I recommend following our complete troubleshooting instructions in this help article: Why isn't my Fitbit device's battery charging?

 

Keep me posted on the outcome.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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