Charge 3 won't charge

[Mnxslt4u]

My Charge 3 is about 9 months old. I plugged it in to charge with 34% battery left. I came back an hour later and it still read 34%.  I tried reconnecting the charger several times. Each time, it would vibrate, restart, and still not show that it was charging.  It now reads 0% battery on the device while plugged in and goes dead when I unplug it. I have cleaned the contacts. I have tried using another Charge 3 charger we have in the house. I have tried multiple outlets. 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Mnxslt4u.

I am sorry to hear your Charge 3 tracker won't charge. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. Before considering other options, could you please confirm if you've followed the complete troubleshooting instructions from this help article: Why isn't my Fitbit device's battery charging?

Looking forward to hearing back from you.

[Mnxslt4u]

Hello @LiliyaFitbit .

I have tried the suggestions on that page.  I even tried using another Charge 3 charging cable that we use to charge other Charge 3 devices frequently.  It definitely responds to being plugged in. It vibrates and I get the smiley screen.  But, the battery % remains at 0 no matter how long I leave it plugged in

[LiliyaFitbit]

Hi @Mnxslt4u, thank you for your reply. 

I appreciate your efforts and the additional details. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.