Charge 3 won't charge

[beckswords]

My Fitbit Charge 3 will not charge.   The display is also so dim I cannot read it!  I love my Fitbit but this is incredibly frustrating!  This is my replacement Fitbit Charge 3 as it quit working as well and this is the replacement.  

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @beckswords, welcome to the Community Forums. I'm sorry to hear that your Charge 3 won't charge and that the display has gone dim, I understand where your concern is coming from and why you're feeling frustrated. I'll be glad to help you. 

In order to solve the issue with the battery, please follow the steps provided here: Why isn't my Fitbit device's battery charging? 

If you manage to charge your tracker, please see if the display is still dim. If that is the case, check if by any chance your Charge 3 is set in Sleep Mode. When the sleep mode setting is on:

• Notifications don't cause the tracker to vibrate or the screen to turn on.
• The screen's brightness is set to dim.
• Turning your wrist won't cause the tracker’s screen to turn on.

Sleep mode doesn't automatically turn off unless you set a sleep mode schedule. To schedule sleep mode to automatically turn on during certain hours:

1. Open the Settings app and tap Sleep Mode.
2. Tap Schedule to turn it on.
3. Tap Sleep Interval and set your sleep mode schedule. Sleep mode automatically turns off at the time you schedule, even if you manually turned it on.

You can't turn on do not disturb and sleep mode at the same time.