See the following to understand your options regarding a broken wristband on your Fitbit tracker: In-warranty customers: Most customers who live in the United States, UK, and Europe can file a claim online. Check your eligibility to file an online ...
GPS varies when I go the same route and is off considerably. I found the below but the link doesn't work and when I search, I can't find this. How do I measure and adjust stride length for my Fitbit device?. Moderator edit: subject for clarity
iMac: Catalina 10.15.4 came last night. Trying to get Charge 2 to work again. Downloaded fitbit's IOS 10.5 now and dashboard tells me to synch. How? Do I need icon at the top or what? Of course I don't have icon at the top that for a year gave me ...
Ever since I upgraded my Fit Bit app on my phone does not syn like it use too. I have the All day syn on but it does not syn. I have to keep hitting the syn button and it still takes many times hitting that and hours to finally syn. It's been sinc...
I have been observing this for a while now. And it happened again today. Even when I'm not wearing my fitbit and it's just lying on the table all day long, my heartrate active minutes and calories burnt shoot up at anany time of the day. For instance...
Have come back to use my charge 2 watch after not having used for a few weeks and noticed the date and time is out so went into the app to sync it to enable update and the app will not find my watch anymore. Have turned off phone and tried re-install...
My auto exercise tracker on my charge 2 no longer auto tracks exercise done but tracks active minutes only. Doesn't recognize the exercise and doesn't log a daily workout. It had stopped for a while than started on it's own and stopped again this Mo...
Why am I suddenly receiving text messages on my fitbit?
Does anyone know what the lowest limits are on the Heart rate dashboard? Does it go below 40?
For about the last two weeks my Fitbit Charge 2 dashboard shows that I am burning 1 calorie per minute during exercise. Prior to that it was reflecting appropriate numbers. For example, I walk 3 miles in 51 minutes and it shows I burned 51 calories. ...
When will tete be a new update so my fitbit works again as it should. It always says that there is no connection. So there is no synchronisation when I go for a walk or whatever I do. I am so not amused by this! I'd like to have yhe whoke thing work...
I wasnt getting any notifications on my fitbit so I tried the different restarts and it worked for about a day and then I stopped getting notifications again. I tried the restart once again and I got a smiley face on the display and then it went bla...
Hi, My new fitbit charge 3 not working while unplugged. While plugged it doesn't show any charging symbol. Battery showing as --and when unplugged, it just turning off. Please help me regarding this. Tried:-Restarting-Clearing user data-Rebooting d...
I've had my Charge 3 for about 8 months now. A few days ago, I noticed that my silent alarm didn't go off and upon further investigation, I realized that my Charge 3 no longer vibrates. It doesn't vibrate for: - Push notifications from my phone - S...
My Charge 3 doesn't 'wake up' when I lift my arm which the Charge 2 did. If this is a settings issue can someone please let me know where to set it? If it's a fault can someone at Fitbit tell me how to sort it?On my dashboard on the website, my steps...
Charge 3 has a blank screen. I've tried to restart and change clock face but it hasn't worked. Is there anything else I can try to fix it?
Hi everybody , on my Charge 3 the button to exit to the main menu does not work
I let my charge 2 run out of battery now I cant charge it up. I have left it charging all night and still nothing.
I have a new Fitbit Charge 3. I can't 'connect it to my phone. I have downloaded the app, and created an account, but can't get the 'tracker' or whatever working. Any help appreciated. Moderator edit: subject for clarity
Charge 2 is no longer showing steep stages, only giving simplified sleep details. I made sure that I am running the most recent Fitbit app. iPhone 6s running iOS 13.4. Moderator edit: updated subject for clarity
I recently received my Fitbit for Christmas present as of yesterday my screen went snowy and have lines. I can get steps but it is hard to swipe. I have read in the community there have been similar problems. I too have reset it several times nothing...
If I start tracking my walk via the wristband, I get no voice prompts but heart rate data appears on app summary. If I start tracking my walk via the app, I get voice prompts but no heart rate data on the app summary. Does anyone know of a way to get...
I accidentally forgot to charge my Fitbit Charge 3 and I’m pretty sure it got to 0%, which has never happened before. I plugged it in and waited for it to charge (a few hours) and it didn’t seem like it was charging because the screen won’t turn on. ...
Charge 3 captured all my treadmill activities until last week. Now it either cuts off part of the minutes on treadmill, or splits the time on treadmill in two or splits the time in two workouts and calcs as part treadmill or "walking" and the other e...
will not sync or react to new stup.Only message on device is setuo address
I've reached out to Fitbit directly via their Facebook account and customer support email with requested responses. Seems like communication is outsourced and not very prompt; responses come at odd hours. Per warranty guide, it's eligible for repla...
Brightness settings are AUTO or NORMAL. When I set to AUTO even indoors can't see face enough to use. On NORMAL ok indoors or garage where I can see in dark space to start an exercise. If I'm outdoors I can't see face to set exercise; and/or if I've ...
Vibrating and flashing... stops then move it and it starts... says add alarms in mobile app ...goes to main screen then timer then screen wake... Moderator edit: subject for clarity
Last night before I went to bed my Fitbit was at 30%. When I woke up, it was dead. I put it on the charger and it acted like it was charging, but seemed to be taking a while. Suddenly it went from 0 to 100%. I figured it was ok, so I put it on. A few...
what i can do ? Moderator edit: updated subject format
When I went to use the relax setting on charge 2, it didn't show up. I used to see it. Did it disappear for anyone else? Thanks! Moderator edit: updated subject for clarity
Calorie burn is showing extreme numbers. Sleep not displaying and inaccurate. Steps inaccurate. Turning watch off and re-registering not helpful Moderator edit: updated subject for clarity
I am knitting every evening and my Fitbit is registering this as steps taken! there is definitively something wrong
All of the sudden my display has white lines and changing the clock faces didn't work. I tried to reset it but that didn't help either. Can you please help me?
Hi. I have a versa and when I exercise on my stationary bike it does not track my heart rate properly unless I select an exercise. Basically it shows I had a heart rate of around 110-120 if I don’t select an exercise and correctly 110-157 if I do se...
Hi all Over the last month or so I have noticed that my Charge 2 stops tracking my workouts. At first I thought it was the clothing I was wearing was hitting the button but that hasn't been the case the last couple of times I've been out. I am d...
Hi there ihave followed all the steps to add a friend.Ive tried her user name, says she doesn’t exist, I’ve tried finding her through contacts and Facebook but she doesn’t come up and she’s tried looking for me and the same is happening.Please help 類
I am thinking of upgrading my charge 2 to a charge 3, can anyone let me know if it has an on/off button. I would like to turn off when I ride a motorbike as it always counts steps and it's a pain having to delete activites etc. It would be so much ea...
My charge 3 Keeps losing connection while updating at the 95% mark. I’ve reset my watch several times. This is very frustrating!
Hi. My Charge 3 has not been working for some time. I gave up on it but would now like someone to help sort the issue please. my screen is blank. I do get a smiley face when I plug it in, then nothing. I have tried the following steps from a previou...
This is my second Charge 3, it was replaced less than 6 months ago and once again - it fails to sync, loses tracking and now has white lines!! Very frustrating to say the least. Tried calling customer support two days ago and was on hold for 45 minut...
