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Charge 3 dropping data after syncing

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‎12-29-2019 15:36 - last edited on ‎09-29-2020 10:29 by Fitbit Moderator

‎12-29-2019 15:36 - last edited on ‎09-29-2020 10:29 by Fitbit Moderator

My fitbit was at more than 3,000 calories with around 52,000 steps, but, dropped down to 1.000 calories, but the right amount of steps. When I synched my fitbit the device itself dropped down to 1,000 calories with over 50,000 steps. What should I do?

 

 

Moderator edit: updated subject for clarity

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‎12-30-2019 08:44

‎12-30-2019 08:44

Hi there @jleahjj, welcome to the Community Forums. Thanks for bringing this to my attention. 

 

I've seen you contacted our Support Team after posting here and that they have helped you with this. Keep in mind that your case was already reported.

 

We are not sure what might have caused this, but we would expect this to be one glitch and I would ask you to keep an eye on your Charge 3. 

 

Let me know if there's anything else I may do to help you.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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2 REPLIES 2

‎12-30-2019 08:44

‎12-30-2019 08:44

Hi there @jleahjj, welcome to the Community Forums. Thanks for bringing this to my attention. 

 

I've seen you contacted our Support Team after posting here and that they have helped you with this. Keep in mind that your case was already reported.

 

We are not sure what might have caused this, but we would expect this to be one glitch and I would ask you to keep an eye on your Charge 3. 

 

Let me know if there's anything else I may do to help you.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎01-04-2020 08:39 - edited ‎01-04-2020 08:40

In response to MarreFitbit

‎01-04-2020 08:39 - edited ‎01-04-2020 08:40

My Fitbit seems to be working well now. I have not lost data in a while. Thank you for your hellp. JJ

 

ps. There seem to be a lot of men who have no activity levels asking to be my friend. I have said in my bio that I’m a happily married person. I have just been ignoring these people. I hope they move to dating applications to find a person that is available and lives in their state. 

 

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