Charge 3 screen blank

[Bigbee18]

I am having the same problem many other users seem to be having. I've tried all the solutions given by the Fitbit Community to no avail. My Charge 3 is less than 2 years old and I'm very disappointed. What can I do? Now it's not even syncing!

[DavideFitbit]

Welcome to the Community forums @Bigbee18, I'll be glad to help you with this. 

Thank you for your feedback and sharing that you've been having trouble with the display of the Charge 3 that is not responding and that you already tried a few troubleshooting steps. 

Could you please confirm which are the steps that you already tried? Or let me know if you're referring to the steps listed in this thread of the Community.   

Please keep me posted. 

[Neal1]

Hi, just gonna cut/paste from another post, it might help.

Mine was put in sleep mode, if you can still see the face in a dark room, navigate to settings (swipe from right till the last), tap, scroll to sleep mode, tap.  Or plug it in, hold side for reboot, look at screen, and if sleep mode should be on the screen, then tap that.

If totally black, I’d have no idea except the reboot, and you probably know the steps.

[DavideFitbit]

Great, thank you for sharing this additional information @Neal1.  😀

[Bigbee18]

I have tried everything I found in the Fitbit Community and nothing has worked.  Also, now it's not even syncing on my phone!

[aurenrose]

Same problem here, since last week. It won't even hard reset when I hold the button! I'm so disappointed. It was working fine until there was an update a week or so ago, then I got a clock error. I was able to reset, it worked for three days and now this. It definitely feels like a Fitbit firmware issue / cause because many of us are experiencing it at the same exact time. The only solution I was offered was a discount to replace it. Nothing quite like purposeful built-in manufacturer caused obsolescence! Pretty sure I'm looking into other brands after this.

Moderator edit: format

[DavideFitbit]

Hi, thank you for your reply @Bigbee18, and welcome to the Community forums @aurenrose.   

Thank you for confirming that you're still having trouble with the display of the Charge 3 and that you already tried the suggested troubleshooting steps. 

@Bigbee18, I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

@aurenrose, I've sent your information as well, but it seems that you already contacted the Customer Support team about this.  

Let me know if you have further questions. 

[Ecedwa]

when I reset it, I can barely see the happy face but then it goes completely black and I can’t see anything. Help. 

[aurenrose]

Customer support's responses to this issue to me have been nothing short of infuriating, to be honest. The community board is flooded with people having the exact issue, from the same day, from the same firmware update but FitBit takes no responsibility. Asinine.

I was offered a discount off of select new items and it felt like an insult. Hopefully a number of you mods are able to communicate just how poorly your Charge 3 users are responding to this 'support' and 1) admit the update is at fault and 2) take steps to make it right for the consumers who had a perfectly functional unit until FitBit performed the update.

[DavideFitbit]

Welcome to the Community forums @Ecedwa.  

Thank you for confirming that you already tried to restart your Charge 3. 

I've proceeded to send your information to the Customer Support team for further assistance, so you should be getting a reply soon.

@aurenrose, thank you for sharing your feedback, I'm sorry to see that it wasn't possible to obtain a replacement device. 

Let me know if you have further questions.