Charge 3 syncing and time issues

[Seregvan]

Hello. After last app update I'm facing a problem. Every morning app can't connect to my charge 3, charge 3 time on display is like 30 minutes less than it should be. It connects only after charging or rebooting. One time I even needed to remove device from app and connect again.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Seregvan, welcome to our Fitbit Community. I'm sorry to hear about the syncing and time issues that your Charge 3 has experienced. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

The time could be wrong due to the syncing issue. I'd like you to try the troubleshooting steps that are listed in this help article in order to fix the syncing issue. This article contains steps that you already tried but you can skip them and proceed with the rest.

Finally, monitor your tracker and see if it syncs properly and shows the correct time.

Keep me posted on the outcome.