Charge 3 won’t charge

[Fiona_19]

Hi my Fitbit charge has lost all charge and will not charge, it has had a problem connecting to the charger effectively the last few times and now won’t charge at all 

please help!!! 

Moderator edit: label

[Palma_girl2014]

Mine is the same - tonight I had to dig out my Apple Watch instead. I’m so disappointed, I had problem with charge 3 after a few months and they replaced it. Now about a year later it doesn’t charge. rubbish shelf life. I will wait until Apple brings out sleep tracking and go with that because I am so disappointed. 

[CarriB]

I am having the same issue.  Mine will not connect to the contacts to charge.  I was able to wiggle it around and have it make the connection briefly and then set it down and it became disconnected but is locked in.  I think the gold contacts are rubbing off.  I finally was able to press it and hold it there for it to charge for about 90 minutes.  I got it up to 90% and then put it back on.  I will have the same issue in a few days.  I am now on my 3 or 4th Charge 3 in about 2-1/2 years.  When it works its great but it seems to not last much more than a year!

[apurcell]

I'm also having the same issue with the last 2-3 tines Ive charged my Charge 3. It used to click in so easily but now its a struggle. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @apurcell. It's nice to see you again in our Community Forums, @Fiona_19  @CarriB @Palma_girl2014.

@Fiona_19 @Palma_girl2014 I am sorry that your Charge 3 trackers are not charging. Thanks for the details shared, I am here to assist you. I understand how you are feeling and appreciate your feedback as it helps us to keep improving. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

@CarriB @apurcell I am sorry that you are going through the same situation with your devices. I totally understand how you are feeling and appreciate your efforts and the additional details. I recommend following the complete troubleshooting instructions at Why isn't my Fitbit device's battery charging?

Keep me posted on the outcome.