Charge 3 is acting odd

[Corie1]

My charge 3 screen consistently turns on and off with out me looking at it and it wears the battery down. I have turned off notifications and reset the charge 3. Not too sure what else to try. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Corie1, welcome to the Community Forums. I'm sorry to hear about your Charge 3's recent behavior, I understand where your concern is coming from. Thanks for already troubleshooting your tracker, I'll be glad to continue to help you. 

I'd recommend trying a long restart on your Charge 3 by following the steps below:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

Let me know how it goes. 

[Corie1]

Thank you so much. I will try that 

[MarreFitbit]

Hey @Corie1, sure thing. Keep me posted on the outcome. 😉

[Corie1]

Hi,

I tried restarting the charge 3 as you suggested and it is still blinking off and on. Is there anything else you may suggest. Thank you again 

[MarreFitbit]

Hi there @Corie1, thanks for the update.

I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual. 

We hope your issue is solved soon. 

[Corie1]

Hi, 

I tried to plug in and restart and it keeps blinking. It worked for a day and is now back to blinking. Is there anything else I can try? 
thank you