Charge 3 won't charge

[CathB08]

When plug charge 3 on it isn't showing as charging, do I need new charger? 

Moderator Edit: Clarified subject

[AZgeek]

Mine is doing the same thing. Will not charge

[AlejandraFitbit]

Hey @AZgeek and @CathB08, welcome to the Community.

If your trackers aren't charging, I recommend taking a look at the help article: Why isn't my Fitbit device's battery charging? and follow the instructions provided there.

Let me know the outcome.

[Whyyyyyyy]

Hey - I'm so disappointed in Fitbit. The unit broke. I got it replaced. The replacement still doesn't work properly. The strap has broken 4 times. Now my Charge 3 won't charge. Ironic, isn't it. I've followed all the steps about cleaning it with alcohol rubbing etc. Basically, I have zero confidence in the product left. I tried to contact customer support on the chat. I was told I was next in line. Never heard from them. 

[AZgeek]

I had a chat with support and wound up buying a new Charge 4

[AlejandraFitbit]

Thanks for your participation in the Forums guys and for the efforts in trying to fix this battery issue.

@AZgeek, I am glad to hear that you purchased a new Charge 4. At the moment of receiving it, you can follow the steps in the article: How do I set up my Fitbit device? to set it up.

@Whyyyyyyy, since you already opened a case with support, I recommend keeping in touch with them. I know they will be glad to help you out and provide you a solution.

Let me know if you need anything else.