Charge 3 won't charge

[Emmabrrr]

My charge 3 won't charge at all. I have cleaned the charge bits with contact cleaner (3 times). It won't do anything. I saw on another thread about doing a reset but I can't do that as it won't charge or have the screen come on at all. 

What do i do? 

Moderator edit: subject for clarity/format

[Allymae]

Same here.

[ChrisParry52]

Me too, won’t hold charge or work 

[WilsonFitbit]

Hello @Emmabrrr, @Allymae, @ChrisParry52. Welcome to the community forums. 

Thank you for taking the time to report this matter and for following the tips from this link. Since the inconvenience has persisted, I recommend reaching out to our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. Click here to get connected. 

Make sure to explain the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

See you around. 

[ChrisParry52]

I did exactly this, new strap and new charger😳

Sent from my iPhone

[WilsonFitbit]

@ChrisParry52 Thank you for your reply and for the additional details. 

If the issue has persisted and if you haven't done so, I recommend contacting our Support Team for further assistance. As mentioned on a post above, you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. Click here to get connected. 

Make sure to explain the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there.

See you around.