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Charge 3 won't charge

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‎06-24-2021 17:38 - last edited on ‎06-25-2021 12:58 by Fitbit Moderator

‎06-24-2021 17:38 - last edited on ‎06-25-2021 12:58 by Fitbit Moderator

When i put the fitbit on charge, the screen dosent turn on. All i get is a vibration, when i hold the button down for a few seconds. Its been like this for a while now. i thought it was just really flat so i put it on charge for a while but its still the same.

 

Moderator Edit: Clarified subject and updated label

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‎06-24-2021 18:03 - edited ‎06-24-2021 18:03

‎06-24-2021 18:03 - edited ‎06-24-2021 18:03

Are you using a charging cable from a Fitbit Charge 3? (To differentiate the two, the charging cable for the Charge 4 has a grey piece at the bottom of the part that clips-on to the device while the cable for the Charge 3 doesn't.) 

 

If you're trying to charge a Charge 4 with a Charge 3's cable it won't work. You'll have to use a Charge 4's cable.

 

You can purchase one here if you don't have one:

https://www.fitbit.com/global/en-ca/products/accessories/charge4-charging-cable?sku=172RCC 

 

Thank you!

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‎06-25-2021 12:50 - last edited on ‎06-17-2024 07:43 by Fitbit Moderator

In response to JeSuisBon

‎06-25-2021 12:50 - last edited on ‎06-17-2024 07:43 by Fitbit Moderator

Hi @Tahli04, welcome to the Community Forums. @JeSuisBon It's good to see you around and thanks for your great suggestions!

@Tahli04 I've moved your post to the Other Charge Trackers board to keep the forums organized. Thanks for the details provided, as well for every step tried prior to posting. As our friend mentioned, please make sure to use the correct charging cable as every Fitbit model has their own charger. Additionally, I'd recommend trying the troubleshooting tips described in this help article and let me know how everything goes.

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