help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 won't charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-06-2021 05:26 - last edited on ‎11-06-2021 06:48 by Fitbit Moderator

‎11-06-2021 05:26 - last edited on ‎11-06-2021 06:48 by Fitbit Moderator

Charger 3 does not charge - I replaced the charging cable - purchased in June 2020 - no reason for this failure - 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎11-06-2021 06:50 - edited ‎06-22-2024 07:40

‎11-06-2021 06:50 - edited ‎06-22-2024 07:40

Hi there @engarconpec. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Charge 3. I understand where your concern is coming from. 

If you haven't done so yet, I'd recommend following the troubleshooting steps provided in this help article Why isn't my Fitbit device's battery charging?

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎11-07-2021 05:33

In response to MarreFitbit

‎11-07-2021 05:33

Maria - I used a soft toothbrush - cleaned and dried - changed the port on the hub for the charger - changed charger cords as well - still no sign of life - 

Best Answer
0 Votes