Charge 3 won´t charge

[FrankSun]

I can't seem to get support for my charge 3. Ironically it won't charge. I plugging it in at 5%, it acknowledged the connection with vib and uplines and when I came it was dead as a Dodo. The previous night's sleep data only had hrs not deeper data. It seemed like O be pulsing green slot hence low battery? Do help, I like it is and the data and analysis. Cheers FrankS

Moderator edit: updated subject for clarity. 

[Odyssey13]

Hi @FrankSun  your post was moved to the Other Charge Tracker forum area, which is for the Charge 3 and older. You can always get with customer support. https://myhelp.fitbit.com/s/support?language=en_US 

[AndreaFitbit · Accepted solution]

Welcome to the Fitbit Community, @FrankSun and thank you for your assistance @Odyssey13. I´m sorry to hear your Charge 3 won´t charge and that your sleep data wasn´t recorded.

If your device has low or not battery you won´t get your sleep details. Please check help article: Why isn't my Fitbit device's battery charging?

If you need additional help, contact Customer Support.