Charge 3 won’t connect to Bluetooth and the time is wrong

[bjjchic]

Charge 3 stopped syncing with Bluetooth also time is incorrect and can’t reset. I’ve tried restarting phone and Fitbit so many times. 
need Fitbit for work so would like replacement ASAP 

Moderator Edit: Clarified subject

[DramaQueenDiva]

Hi @bjjchic,

The forums really aren't the place to ask for a replacement as you'll most likely find users here for support (moderators do monitor the boards but it's very unlikely they'll see everyone's posts).  Your best bet for a replacement is to take it back to where you got it and ask for an exchange.  If you got it through Fitbit, you need to contact them via the "Help" link at the bottom of the page.  My suggestion is to use the Live Chat option if you need to speak to someone immediately.

[Rich_Laue]

Hi @bjjchic have you looked at the other steps to try. 

• Shutdown the phone. 
• Restart the tracker. 
• Turn the I ones Bluetooth off/on
• If you also sync through a second device. Turn it's Bluetooth off
• Stopped the fitbit app through the phones settings. 
• Clear the fitbit apps cache 
• Clear the fitbit apps data. This will also log you out. 

Why won't my Fitbit device sync?

[bjjchic]

Yes done all those. Doesn’t make any difference

[joyinfl]

I am having similar problem and they replaced my device.  When I received the new device I experienced the same issue.  It will not remain synced, provide notification or messages, calls etc.

I just sent the replacement back today.  I used their first device the Surge, the Flex, Inspire HR that I started having some problems with but this has been the worst.

I have confirmed software version and no updates are required on my phone or the device-everything is up to date.

Frustrated.

[Rich_Laue]

You may want to contact support. I may be able to help with an android device. 

Without knowing anything about the phone we are asking help for, I've reached the limit of suggestions. 

[joyinfl]

I have had problems with my Charge 3 too.  I ended up with a replacement and had the exact same problem.  I sent it out postage page and it took over 20 days to get a response as it took over 15 days to get to CA.  At this point they have offered me 50% another Fitbit of my choice or another replacement.  Since I already had 1 replacement with the same problem I am considering using the 50% but I noticed that I may not receive a new device so who knows what you get.  I started with Fitbit Surge, Flex, Inspire HR and now the Charge 3.  I had problems with my Inspire HR and now the Charge 3.  The flex I used was fine but it is designed without any features other than tracking exercise.  I am considering changing to another manufacturer smartwatch as it is very apparent that Fitbit watches or at least the ones I have had have been nothing but problems.  I may just go back to the simplest watch they offer and save my money.  It may not have all the newest features but at least the features they had were dependable.